Privacy Policy — TigerReach

1. Who We Are

TigerReach is a local business growth platform operated out of Auburn, Alabama. We provide software tools to help small businesses manage their online reputation, respond to customer reviews, and recover missed leads. Our website is tigerreach.com. For privacy questions, contact us at support@tigerreach.com.

2. Information We Collect

Information you provide directly

Account information: When you sign up, we collect your name, business name, and email address.
Payment information: Billing is processed by Stripe. We never store your credit card number or bank details — Stripe handles all payment data under their own privacy policy.
Business details: You may provide your Google Business Profile URL, phone number, and other business information to enable our features.
Messages and notes: Content you enter into our platform (e.g., review reply drafts, lead notes) is stored to provide the service.

Information collected automatically

Usage data: We collect standard web logs (IP address, browser type, pages visited, timestamps) to diagnose issues and improve the product.
Cookies and local storage: We use session cookies to keep you logged in and to remember your preferences. We do not use third-party advertising cookies.

Information from third-party services

Google: If you connect your Google Business Profile, we receive review data and profile information via the Google Places API on your behalf.
Instagram: If you connect your Instagram account, we receive basic profile data and media via Meta's APIs. We only request the minimum permissions needed.
Twilio: We use Twilio to detect missed calls and send automated SMS messages on your behalf. Call metadata (caller number, timestamp) passes through Twilio's systems.

3. How We Use Your Information

We use the information we collect solely to provide, maintain, and improve TigerReach. Specifically:

To create and manage your account
To power features like missed call text-back, review monitoring, and AI reply suggestions
To send you product-related communications (e.g., your weekly performance digest, account alerts)
To process payments through Stripe
To diagnose bugs and improve the platform
To comply with legal obligations

We do not sell your personal data. We do not share your data with advertisers. We do not use your data to train AI models.

4. How We Share Your Information

We share data only with trusted service providers that help us operate the platform, and only to the extent necessary:

Supabase — database and authentication hosting
Stripe — payment processing
Twilio — SMS delivery and call detection
Anthropic — AI-generated review reply suggestions (review text is sent to Anthropic's API; Anthropic's data use policy applies)
Vercel — web hosting and edge infrastructure

All sub-processors are bound by data processing agreements. We may also disclose data if required by law, court order, or to protect the rights, property, or safety of TigerReach, our users, or others.

5. Data Retention

We retain your account data for as long as your account is active. If you cancel your account, we will delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer (e.g., financial records required for tax purposes are retained for 7 years).

6. Security

We take reasonable technical and organizational measures to protect your data, including encrypted connections (TLS/HTTPS), row-level security on our database, and access controls. However, no system is 100% secure. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

7. Your Rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Delete your personal data ("right to be forgotten")
Export your data in a portable format
Opt out of certain types of processing

To exercise any of these rights, email us at support@tigerreach.com. We will respond within 30 days. We do not charge a fee for reasonable requests.

8. Children's Privacy

TigerReach is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., Google, Instagram). This Privacy Policy applies only to TigerReach. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

10. Cookies

We use the following types of cookies:

Strictly necessary cookies: Required for authentication and security. These cannot be disabled.
Preference cookies: Remember your settings (e.g., dark mode). You can clear these in your browser.

We do not use tracking, analytics, or advertising cookies from third parties. We do not participate in cookie-based ad networks.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are material, we will notify you by email or by a prominent notice in the app. Your continued use of TigerReach after any changes take effect constitutes your acceptance of the new policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

TigerReach

Auburn, Alabama

Email: support@tigerreach.com