Terms of Service

These Terms constitute a legally binding agreement between you (or the business you represent) and TigerReach ("Company," "we," "us," or "our"). By accessing or using our platform at tigerreach.com ("Service"), you confirm that you are at least 18 years old, have the authority to enter into this agreement, and agree to comply with these Terms.

TigerReach provides a software platform for local businesses that includes, but is not limited to:

• Google Business Profile auditing and optimization guidance
• Automated missed call text-back via SMS (powered by Twilio)
• Review request automation and smart funneling
• Review monitoring and AI-generated reply suggestions
• Instagram profile optimization tools
• Weekly performance digest emails
• Lead pipeline / CRM features

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

You must create an account to use TigerReach. You agree to provide accurate, current, and complete information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at support@tigerreach.com if you suspect unauthorized access.

You may not create accounts for the purpose of circumventing usage limits, impersonating others, or engaging in any fraudulent activity. We reserve the right to suspend or terminate accounts that violate these Terms.

TigerReach offers paid subscription plans. By selecting a paid plan:

• You authorize us to charge your payment method on a recurring basis (monthly or annually) at the price displayed at sign-up.
• Prices may change with at least 30 days' written notice to your registered email address. Your continued use after the price change takes effect constitutes acceptance.
• All payments are processed by Stripe. We do not store payment card details.
• Subscription fees are non-refundable except as expressly stated in Section 5 (Free Trial) or as required by applicable law.
• If your payment fails, we will retry it. If payment is not received within 7 days, your account may be downgraded or suspended until payment is made.

We may offer a free trial period for new accounts. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We will remind you by email before the trial expires. You may cancel at any time during the trial at no charge.

By you: You may cancel your subscription at any time through your account settings or by emailing support@tigerreach.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until then.

By us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or fail to pay amounts due. We may also terminate accounts with 30 days' notice for any other reason. In the event of termination by us without cause, we will refund any prepaid unused subscription fees on a pro-rata basis.

Upon termination, your right to use the Service ceases. We will handle your data as described in our Privacy Policy.

You agree not to use TigerReach to:

• Violate any applicable law or regulation (including spam laws such as the CAN-SPAM Act and the TCPA)
• Send unsolicited, harassing, or misleading communications
• Solicit, generate, or post fake reviews on Google or any other platform — this is a violation of those platforms' terms and potentially illegal
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Reverse engineer, decompile, or copy any part of the Service
• Use the Service to transmit spam, malware, or any harmful content

You are solely responsible for all communications sent through TigerReach on your behalf, including SMS messages to your customers. You represent that you have obtained all necessary consents from your customers to receive automated text messages in compliance with the TCPA and any other applicable laws.

TigerReach and its original content, features, and functionality are owned by the Company and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or software without our written permission.

You retain ownership of all content and data you input into TigerReach (e.g., your business information, customer messages, review responses). By using the Service, you grant us a limited, non-exclusive license to use your content solely to provide and improve the Service.

TigerReach integrates with third-party services including Google, Meta (Instagram), Twilio, Stripe, Anthropic, Supabase, and Vercel. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices, availability, or reliability of third-party services.

When you connect a third-party account (e.g., Google Business Profile, Instagram), you authorize TigerReach to access and use that account's data on your behalf to deliver the Service features. You may revoke this access at any time through those platforms' settings.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Any AI-generated content (e.g., suggested review replies) is accurate, appropriate, or legally compliant
• Results such as improved Google rankings, increased reviews, or recovered leads are guaranteed

You are responsible for reviewing all AI-generated content before publishing it. TigerReach is a tool, not a guarantee of business outcomes.

To the fullest extent permitted by applicable law, TigerReach shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes loss of profits, revenue, data, goodwill, or business interruption, even if we have been advised of the possibility of such damages. Our total cumulative liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless TigerReach and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including privacy rights
• Any SMS messages sent through TigerReach to recipients who did not consent
• Any false, misleading, or fraudulent reviews solicited through the Service

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Lee County, Alabama. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date and notify you by email or in-app notice at least 14 days before material changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service and cancel your subscription before the effective date.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and TigerReach.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for any failure to perform due to causes beyond our reasonable control, including internet outages, third-party API failures, or natural disasters.

If you have questions about these Terms, contact us at: